Job Title:
Helpdesk Support Analyst

Number of Years Experience:
10

Industry:
Technical Support Services

Experience:
 10 years within a technical processing service environment
 Proven track record of delivering Customer Service excellence in varying supporting situations
 Familiar and capable of working with high volume inbound calls and pressured environments
 Clear and accurate data entry skills
 Able to communicate effective via different medias
 Team player with the ability to work on own initiative
 Computer literate
 Able to work under pressure
 Logical, pro-active and analytical approach to her work
 Self-motivated
 Attention to detail
 Ability to multitask
 Good Time Management
 Ability to work independently as well as part of a team
 Effective communication skills

Skills:
• Working knowledge of:
Windows 3x, 95, NT & ME / HP-UX (Version 9 & 10.10) & MS-DOS.
• Ms Office (4.2 - 2000) / Netscape Suite / Internet Explorer / Outlook Express / Ms Works / PCNFS Pro / Solstice Network Client / Oracle / Informix / SQL / Ping & Telnet / Reflections (Aspect) / Whizz60 & 32 / LAN Software / Shiva Software & many more
• User Manager, Service Center, Active Directory, Server Manager, System Manager, Blackberry Server Enterprise, Tivoli- Remote Desktop

Desired Salary:
Basic 20K

Desired Hourly Rate:
N/A

Country:
England

Location:
London

Type:
Permanent

Duration:
N/A

Availability:
Redundancy - available immediately

Contact:
Rebecca Hardie-Clay
T: +44(0)1244 893 175
F: +44(0)1244 893 101
Email: rebecca@qpeoplehr.co.uk