Job Title:
Helpdesk Team Leader

Number of Years Experience:
4

Industry:
Technical Support Services

Experience:
A qualified mechanical engineer 6 years experience in the Royal Air Force, demonstrating his high degree of integrity and discipline. Results oriented and highly experienced in customer service and 1st line helpdesk. Experience in leading small teams and a good sense of discipline and duty. Strong empathise as a team player with the ability to work unsupervised in high pressured environments with excellent customer service skills and a focused yet friendly attitude.

Skills:
• Able to work without supervision
• Highly adaptable and a fast learner
• Good communication and leadership skills
• Lots of initiative
• Communication: recognises the importance of good communication across all channels of the business for the achievement of results.
• Leadership: through respect and involvement, motivates and drives to achieve goals.
• Creativity & problem solving: generates new ideas and insights for problem solving across all aspects of business.
• Commercial awareness: strong awareness of the impact of activities on the business environment - both internally, and externally, with a clear view of the 'big picture'.

• Capable of working under pressure and meeting deadlines and targets
• An excellent team worker
• Skilled at dealing with customer complaints and queries
• Highly computer literate

Desired Salary:
23K Circa

Desired Hourly Rate:
N/A

Country:
England

Location:
Redhill

Type:
Permanent

Duration:
N/A

Availability:
One Month

Contact:
Rebecca Hardie-Clay
T: +44(0)1244 893 175
F: +44(0)1244 893 101
Email: rebecca@qpeoplehr.co.uk